The Artful Canine - Our Dog Collar Guarantee, Merchandise Availability, Shipping & Return Information.

Merchandise Availability

Most Artful Canine products are in stock and are shipped within 24 hours, with exception to our martingale collars and harnesses, which are made to order and can take an additional 2 days to ship. There are occasions when merchandise displayed on our site may become sold out during your shopping experience. When this occurs, you will see the stock status prior to checkout. If you decide to continue with your purchase, we will advise you within 24 hours of when your order will be available to ship.

Shipping & Order Tracking

Our preferred shipping carrier is USPS. All US deliveries are trackable and typically arrive within 2 - 5 days. First Class International Orders are not trackable, therefore, we suggest using Priority International, which is our expedited shipping option and trackable. To estimate your shipping cost, simply add the items you are interested in purchasing into the shopping cart and enter your zip code. The shipping estimate will appear above the order total. There are no hidden handling costs with us.

Once your order has been shipped, you will receive an email notification that includes your tracking number and a link to our Order Tracking page.

Should you have any questions or concerns regarding your order, please contact us via email at sales@theartfulcanine.com, anytime. We will respond within 24 hours. You can also call us at 941-240-1686, Monday - Saturday, 9AM - 6PM.

FREE STANDARD SHIPPING OVER $30*
*Applies to US Orders over $30 only. Items will be shipped either First Class or Priority Mail, depending on the weight of the order.

HOLIDAY & WEEKEND SHIPPING
For Standard (First Class) & Priority Mail Shipping, orders recieved before a holiday or weekend will be shipped the next available business day.

1 Year Guarantee or We'll Replace it for Free!*

We’ve tested our collar & leash products with puppies, small dogs, and big dogs for everyday use, outdoors and indoors. We also run each new collar design through several washes to ensure that our fabrics hold up to everyday wash and wear. With exception to fabric wear* we expect our dog collars to last a year. If you find that this does not hold true, we welcome you to return your purchase and we’ll replace your dog’s collar for free!*

* Guarantee does not apply to wear and tear associated with scratching, biting, and rubbing of decorative fabric that may result in premature wear to fabric’s finish. Collars that are not washed using recommended care instructions are not eligible for replacement guarantee. Replacement collars will be of the same style/size originally purchased.

return policy

We are confident that any of the products you purchase from The Artful Canine will meet you and your canine companion's expectations. However if you do find it necessary to return an item to us, please note the following:

New and unused merchandise can be exchanged or returned for any reason up to 30 days to the address noted below. Sorry, shipping costs associated with returns and exchanges are not refundable.
Defective merchandise that does not stand up to our 1 year guarantee* may be returned for a replacement. Please Contact Us for a return authorization on any merchandise you believe to be defective and would like to return.
Please mail your return to:

The Artful Canine, 2540 Pickard Lane, North Port, FL 34286, Attention: Returns